Curbside Protocol:

 Before You Head Over:

Please make sure to have as few people in the vehicle as possible & no extraneous animals with you. Also, don’t forget to bring your phone since our conversations will be via your cell.  We accept payment via credit/debit card, CareCredit and cash. We do not accept checks.  If you do not have a credit card on file, please ask us about this simple way to expedite check out.

Lastly, cats need to be placed in a labeled, SECURE carrier, in the backseat. Dogs should also be placed in the backseat whenever possible. Also, for the safety & security of your dog(s), please make sure not to put them (loose) in the hatchback area. If the dog is placed in the hatchback area, we aren’t able to properly secure them with our leashes before opening the door.

When You Arrive:

Please help us with these simple protocols to secure the safety of your pet and our staff & minimize time at the curb.

1) When you arrive park IN A PARKING SPACE and call. Each time.

At drop off: Our staff will ask a brief series of questions about your visit & pet's health.

At pick up: They they will review the discharge instructions & answer your questions, review payment.

They will then direct you to pull up to the curb. 

2) When our staff approaches: Remain within your vehicle. Do not turn the car off at the curb. We know sometimes you're tempted to help us but we've got this! 

3) If you prefer to walk up, inform staff during the phone call that you prefer a "lobby transfer". Staff will direct you. 

 We appreciate how disconnecting it can sometimes feel to not be in the room during your pet’s appointment. 

If you’re interested in being “present” for your fur baby’s visit via a live-video stream during the exam, please let us know in advance when scheduling the appointment. We have a limited number of these appointments due to time constraints. We’ll also email you an invitation link to register with the TeleVet App. Registration takes just a few minutes & once it’s set up, if you have a minor concern at home in the future, you can schedule a live-video or phone consult via the app so you won’t even need to come to the hospital. 

Shortly after your pet is brought into the hospital, (this period may be longer if you’re bring multiple pets), we’ll reach out to you via the TeleVet app to begin the exam. You’ll be able to speak directly with the doctor in real-time while they examine your pet. Again, this option is only available with advanced notice. 

Once your pet’s inside, you can either park in the parking lot, go shopping at Publix next door, grab a snack at Avanti or Dunkin', run an errand, or if you prefer you are welcome to go home to wait in the comfort of your own home. Just let us know. If you’re a new client or your pet is here for a major medical issue, please ask us before leaving, we may need you to sign additional forms. 

If the doctor or medical staff needs any clarification about your pet’s visit you'll receive a call before the exam, if we do not need clarification, you’ll receive a call once the doctor has completed their assessment & pre-authorized treatments. During that call, we’ll go over any relevant medical issues, treatment  and recommendations. We will be happy to answer any questions that you may have too.

Once your pet’s appointment is finished & the doctor or medical staff have reviewed everything, we will ask you to come back (if you've left) & call us on your return. Our client care specialist will then review your invoice, collect payment by phone & schedule your next appointment, if indicated.  We prefer credit card payments whenever possible. If you do not have a credit card on file we will have you sign the slip on discharge.

Next we’ll bring you any discharge instructions, medications, rebate information, food or supplements (if applicable) along with your pet(s) back out to your car. PLEASE STAY SEATED IN YOUR VEHICLE. We truly appreciate that you may want to help, but please trust our staff with this final task.

Please take a moment to read any discharge papers or medications that you were given during your visit. If you were here for a wellness visit or annual exam, you may not have any. However, if your pet had a procedure or wasn’t feeling well, you may have received some paperwork to review.