Please make sure to have as few people in the vehicle as possible & no additional animals with you. If you’re comfortable doing so, please wear a mask. Also, don’t forget to bring your phone since all of our conversations will be via your cell. For sanitary reasons, we prefer that you pay with a credit/debit card instead of cash or check whenever possible.
Lastly, cats need to be placed in a labeled carrier in the backseat. Dogs should also be placed in the backseat whenever possible. Also, for the safety & security of your dog(s), please make sure not to put them into the hatchback area. If the dog is placed in the hatchback area, we aren’t able to properly secure them with our leashes before opening the door. Please help us with these simple protocols as we do our best to help your pet(s) during these challenging times.
We appreciate how disconnecting it can sometimes feel to not be in the room during your pet’s appointment.
If you’re interested in being “present” for your fur baby’s visit via a live-video stream during the exam, please let us know in advance when scheduling the appointment. We have a limited number of these appointments each day due to time constraints. We’ll also email you an invitation link to register with the TeleVet App. Registration takes just a few minutes & once it’s set up, if you have a minor concern at home in the future, you can schedule a live-video or phone consult via the app so you won’t even need to come to the hospital.
Shortly after your pet is brought into the hospital, (this period may be longer if you’re bring multiple pets), we’ll reach out to you via the TeleVet app to begin the exam. You’ll be able to speak directly with the doctor in real-time while they examine your pet. Again, this option is only available with advanced notice.
Upon arrival to the parking lot, please call 561.625.6970 & let us know that you’re here. If we need a few minutes or if another client is already at the curb; we’ll verify your phone number & ask you to park momentarily until we’re ready for you to pull curbside.
Please leave your vehicle running with your windows up for your comfort & your pet’s safety. Our staff will ask a few brief questions by phone about your pet(s) health & the reason(s) for your visit.
After that short conversation, one of our nurses will come out to retrieve your pet(s). PLEASE REMAIN SEATED IN YOUR VEHICLE. We understand that clients often want to help and we appreciate the sentiment. However, it’s important for us to follow our protocols in order to maintain patient safety & social distancing for everyone’s safety.
For Dog Owners: More often than not, we’ll ask you to roll down your rear window so that we can slip two of our leashes onto your pet. We’ll then leave your leash in the car, open the door, and walk or carry your fur baby inside. Our leashes are specifically designed to help us minimize the risk of escape. If you have multiple pets coming to see us on the same day, we’ll likely retrieve each pet individually.
Once your pet’s inside, you can either park in the parking lot, go shopping at Publix next door, grab a snack at Avanti or Dunkin', run an errand, or if you prefer you are welcome to go home to wait in the comfort of your own home. Just let us know. If you’re a new client or your pet is here for a major medical issue, please ask us before leaving, we may need you to sign additional forms.
If the doctor or medical staff needs any clarification about your pet’s health you'll receive a call before the exam, if we do not need clarification, you’ll receive a call once the doctor has completed their assessment. During that call, we’ll go over any relevant medical issues, any potential treatment plans, review any recommendations. We will be happy to answer any questions that you may have too.
Once your pet’s appointment is finished & the doctor or medical staff have reviewed everything, we will ask you to come back (if you've left) & call us on your return. Our client care specialist will then review your invoice, collect payment by phone & schedule your next appointment, if indicated. Due to the current situation, we prefer credit card payments whenever possible. If you do not have a credit card on file we will have you sign the slip on discharge. In case you were wondering, we sanitize vigilantly, including the pens and clipboards between each client.
Next we’ll bring you any discharge instructions, medications, rebate information, food or supplements (if applicable) along with your pet(s) back out to your car. PLEASE STAY SEATED IN YOUR VEHICLE. We truly appreciate that you may want to help, but please trust our staff with this final task.
Please take a moment to read any discharge papers or medications that you were given during your visit. If you were here for a wellness visit or annual exam, you may not have any. However, if your pet wasn’t feeling well, you may have received some paperwork to review.
Thank you so much for trusting your pet’s care to all of us at Ibis Animal Hospital. If there’s anything that we can do to improve your experience please don’t hesitate to reach out to us directly at: Management@IbisAnimalHospital.com